Secure power generation and uninterruptible power supply (UPS) specialist Master Power Technologies has has been awarded a Best Practices Award for Customer Service Leadership in the key energy and power market by leading global growth consultancy Frost & Sullivan. The award will be presented at an awards banquet in November.
Neill Schreiber, marketing manager at Master Power Technologies said the Frost & Sullivan award was based upon the consultancy’s evaluation of a number of key benchmarking criteria, including technical after-sales support service, technical expertise, training, timeliness and effectiveness.
“A privately owned company, Master Power Technologies has operated in the South African uninterruptible power supply (UPS) market for more than a decade with the goal of providing world-class products and technologies that integrate to ensure complete turnkey back-up power solutions across a broad spread of commerce and industry.
“Customer service and satisfaction has always been a an area of focus and differentiation for the company and we believe this recognition from an international consultancy of the stature of Frost & Sullivan proves that our drive to provide our customers with the best possible support and services is succeeding .”
Master Power Technologies is headquartered in Strijdom Park, Randburg and provides the information technology, telecomunications, mining and other power reliant industries with secure power solutions including UPS units, generators, batteries, rectifiers, distribution boards and automation solutions, as well as critical power supply computerised remote monitoring systems and services using internet technology.
“We have highly trained technical staff and are able to unite power and information technology to offer state-of-the-art, innovative and containerised power supply solutions that meet the diverse critical power needs of South African business and industry,” added Schreiber.
Earlier this year Frost & Sullivan opened a new office in Cape Town to serve sub-Saharan Africa and provide local research and consulting capabilities across its core markets of expertise. The SA office focuses on six key areas: automation and electronics, information and communication technologies, energy and power, environment and building technologies, chemicals, materials and food and healthcare.